Privacy Policy

Last updated: July 2026

1. Information We Collect

When you sign up for Promail, we collect your name, email address, and billing information. We also collect domain names you configure through our platform and mailbox metadata (not the content of emails).

2. How We Use Your Information

We use your information to provide and maintain the email hosting service, process payments, send service notifications, and provide customer support. We do not sell your personal information to third parties.

3. Email Content

Email messages sent through our platform are stored on your mail server. We do not access, scan, or share the content of your emails.

4. Data Retention

We retain your account information for as long as your account is active. You may request deletion of your account and associated data at any time by contacting support.

5. Third-Party Services

Promail uses AWS SES for email delivery and Snippe for payment processing. These services have their own privacy policies governing how they handle your data.

6. Security

We implement industry-standard security measures including encryption at rest and in transit, regular security audits, and access controls to protect your data.

7. Contact

For privacy-related inquiries, contact us at support@promail.maxnate.com.